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How bahi88 Handles Your Personal Information

This Privacy Policy tells you exactly what data bahi88 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we keep that data secure.

Account data protectedbKash, Nagad, Rocket payment details handled securelyNo third-party data salesYou control your own data requests

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What We Collect and Why We Need It

bahi88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account, we collect your name, email address, phone number and the payment method you choose — whether that is bKash, Nagad or Rocket. This lets us verify your identity, process deposits and withdrawals, and route any account support queries to the right

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team. When you browse the lobby, we collect device identifiers, session timestamps and page interaction data through standard cookies and server logs. This helps us keep the lobby running correctly on mobile and desktop. We do not collect your bKash PIN, your Nagad or Rocket app
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password, or any credential that lives inside your payment wallet. Those stay on your device. Payment confirmation data — the transaction reference your wallet sends us — is stored on our servers to match deposits to your account balance. We may also collect your approximate location
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to check whether access is permitted under local law and eligible regional conditions. We do not share your personal data with third parties for marketing. Data is shared only where we are required to do so by a legal obligation, or with contracted service providers who
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process it strictly on our behalf and under our instructions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold for your account, contact our support team directly. We aim to respond to all data-related requests within a reasonable period. Use the channel that works best for you — live chat, email or our help desk form.

Team online

Live Chat

Open the chat widget from any page in your account area. Describe your data request and our team will confirm receipt and next steps.

Email Support

Send your request to our support address with your registered phone number and the nature of your data query. We'll confirm in writing.

Help Desk Form

Use the account help form, select 'Privacy Request' from the category dropdown, and submit. You'll get a reference number for your request.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply technical and organisational measures to protect your account data throughout its lifecycle — from the moment you deposit via bKash through to any withdrawal verification step. Here is what that means in practice for your account.

Encryption in Transit All data between your device and our servers travels over SSL. This applies whether you are on mobile data in Dhaka or on a home Wi-Fi connection.

Cookies and Session Data We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can manage cookie preferences through your browser settings at any time.

Data Retention Policy We keep your account data for as long as your account is active and for a period after closure as required by applicable obligations. You can request a summary of what we hold.

Payment Detail Handling We store only the transaction references from bKash, Nagad and Rocket — never your wallet PIN or app credentials. Withdrawal requests go through account verification before any transfer is processed.

Common Questions About Your Data on bahi88

Real questions from account holders about how their data is collected, stored and managed — answered clearly without legal jargon.

We collect your name, phone number, email and the payment method you register — bKash, Nagad or Rocket. We also log device and session data when you use the lobby.

No. We never see or store your wallet PIN or app password. We only receive the transaction reference that your payment app sends after a deposit or withdrawal is confirmed.

Yes. Contact our support team via live chat or the help desk form, select 'Privacy Request', and we will compile the data held on your account and send it to your registered contact.

Submit a deletion request through the help desk form or by email, including your registered phone number. We will process it in line with our retention obligations and confirm once complete.

No. We do not sell or share your data with third parties for marketing purposes. Data is only passed to contracted processors who work strictly under our instructions.

We use session cookies for account login continuity and analytics cookies to understand how pages are navigated. You can adjust or block cookies through your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bahi88 Handles Your Personal Information

Reach Us About Your Privacy Rights

Live Chat

Email Support

Help Desk Form

How We Protect and Manage Your Information

Common Questions About Your Data on bahi88

01 What personal data does bahi88 collect when I open an account?

02 Does bahi88 store my bKash or Nagad wallet PIN?

03 Can I request a copy of the data bahi88 holds about me?

04 How do I ask bahi88 to delete my account data?

05 Does bahi88 share my data with other companies for marketing?

06 How does bahi88 use cookies on the site?

Privacy Policy

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